Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at enquiries@artfuljewellery.com
If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Return delivery costs will be the responsibility of the customer. We strongly recommend that you return your jewellery using a tracked and insured delivery service. We will be unable to refund items lost in transit.
Damages and issues
We hope you will be thrilled with your jewellery. Every possible care will be taken to ensure that it arrives safely. Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item. We will evaluate and correct any issue as quickly as possible. Please provide a photograph of the damaged item by email.
Exceptions / non-returnable items
We regret that we cannot offer refunds or exchanges on earrings for health and safety reasons. Please get in touch if you have questions or concerns about your specific item.
Custom orders or commissions (i.e. those made to a requested size not generally listed on the website or with personalisation) may not be eligible for refund or exchange.
Unfortunately, we cannot accept returns on sale items or gift cards.
Cancellation Policy
If you wish to cancel an order that has not yet been dispatched, please email us at enquiries@artfuljewelly.com as soon as possible. Please note that once your order has been dispatched, we are unable to cancel it.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at enquiries@artfuljewellery.com.